Refund Policy

1. 14-Day EU Right of Withdrawal

If you are a consumer located in the European Union, you may request a refund within 14 days of your purchase, provided that the credits purchased or included in your plan have not been used on your account.

2. When Refunds Are Available

• The refund request is made within 14 days of purchase.
• No purchased or subscription credits have been used.
• No campaign, task, or service delivery has started using those credits.
• The request is made by the account owner or purchaser.

3. When Refunds Are Not Available

• Credits have already been used, spent, or applied to a campaign.
• The 14-day refund period has passed.
• The account has violated our rules, fraud prevention policies, or terms of service.
• The purchase relates to already delivered digital services.

4. Subscriptions

Subscription payments may be refunded within 14 days only if the included credits have not been used. Cancelling a subscription stops future renewals, but does not automatically refund previous charges.

5. How to Request a Refund

To request a refund, you can reach out via our contact form or email contact@viralto.io with your account email, purchase date, and reason for the request. We may review account activity before approving a refund.

6. Processing Time

Approved refunds are returned to the original payment method. Processing times may vary depending on your payment provider or bank.